Privacy Policy

The information below explains the type, scope and purpose of collecting, using and processing personal data on our website: https://studio.netnest.be

1. Controller

1.1 Controller within the meaning of the GDPR

The controller within the meaning of Art. 4(7) GDPR is:

NetNest

Belgium

sales@netnest.be

1.2 Contact

If you have questions about data protection, or wish to exercise rights relating to your personal data, you can reach us using the contact details above or via email at sales@netnest.be.

When you contact us (for example by email or phone), we store the information you provide so we can handle your request and follow up if needed. The legal basis is Art. 6(1)(b) GDPR where your request relates to a contract or pre-contractual steps, otherwise Art. 6(1)(f) GDPR. We delete this data when it is no longer required, or restrict processing where statutory retention obligations apply (see section 14.2).

The same applies to the contact form on our support page. There we store your name, email address, the topic, the site it concerns (if you enter one), your question, and whether you were signed in at the time. Your question reaches our team by email (sent via Resend, see section 11) so we can reply.

2. Data we process

2.1 Legal bases

Personal data is only processed where permitted by law. Under Art. 6(1) GDPR, this includes where:

  • you have given consent;
  • processing is necessary for the performance of a contract with you;
  • processing is necessary to take steps at your request before entering into a contract;
  • processing is necessary to protect vital interests of you or another person;
  • processing is necessary for our legitimate interests or those of a third party, unless your interests or fundamental rights override those interests.

Personal data is deleted once the purpose of collection no longer applies (see section 14.2).

2.2 What is personal data?

Personal data means any information relating to an identified or identifiable natural person (Art. 4 GDPR). This can include identity data (such as name and email address), contract data (services used, billing information), usage data (pages visited, features used) and content data (information you upload to sites or send to us).

When you visit our website, technical data may also be processed, such as IP address, browser type, operating system, referrer URL, access time and error logs. We generally use technical data only as needed to operate and secure the platform under Art. 6(1)(f) GDPR.

2.3 What does processing mean?

Processing means any operation performed on personal data, including collection, storage, adaptation, use, disclosure, restriction, erasure or destruction (Art. 4 GDPR).

3. Data security

Protecting your personal data is a priority. We use technical and organisational measures to comply with data protection law and reduce the risk of loss, misuse or unauthorised access. Staff who process personal data are bound by confidentiality obligations.

4. SSL encryption

Our website uses SSL/TLS encryption when personal data or account content is transmitted. You can recognise an encrypted connection when the browser address bar switches from "http://" to "https://". Only submit confidential information when SSL encryption is active.

5. Hosting and infrastructure

5.1 Platform hosting

NetNest Studio is hosted on cloud infrastructure that provides computing capacity, storage, security and maintenance services. Access and server data required to operate the website are processed for this purpose on the basis of Art. 6(1)(f) GDPR.

5.2 Supabase

We use Supabase for authentication, database hosting and related backend services. Supabase may process account identifiers, login metadata, IP addresses and data you store in the platform. Legal basis: Art. 6(1)(b) and Art. 6(1)(f) GDPR. Further information: supabase.com/privacy.

6. Data collected when visiting our website

When you use our website for information only (without registering or submitting data), we collect the data your browser sends to our servers that is technically required to display the site and maintain stability and security (Art. 6(1)(f) GDPR), such as:

  • IP address of the requesting device;
  • date and time of access;
  • requested page or file;
  • HTTP status code and transferred data volume;
  • referrer URL, browser and operating system.

Security-related log data is retained for a limited period and then deleted, unless longer retention is required for evidence purposes.

Cookies may also be stored on your device (see section 12). We do not use the collected data to draw conclusions about your identity for marketing profiling on this marketing site.

7. Disclosure to third parties

We only share personal data where legally permitted, including where:

  • you have given explicit consent (Art. 6(1)(a) GDPR);
  • disclosure is necessary to establish, exercise or defend legal claims (Art. 6(1)(f) GDPR);
  • a legal obligation requires disclosure (Art. 6(1)(c) GDPR); or
  • disclosure is necessary for contract performance with you (Art. 6(1)(b) GDPR).

We share data only with carefully selected processors bound by contract to protect personal data in line with applicable law.

8. Where your data is stored

Personal data is generally stored within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure appropriate safeguards, such as EU Standard Contractual Clauses or an adequacy decision, so that a level of protection comparable to the GDPR is maintained.

9. Contracts and user accounts

When you create an account or use NetNest Studio, we collect and process the data you provide to establish and perform the service relationship (Art. 6(1)(b) GDPR). Required fields are shown during registration and typically include name, email address and workspace or site details.

We may also store your IP address and timestamps of registration and sign-in to protect against misuse (Art. 6(1)(f) GDPR). When you delete your account, associated personal data is deleted unless retention is required by law (see section 14.2).

If you sign in with Google, authentication is handled via Supabase OAuth. Google's privacy policy applies to that sign-in flow in addition to this policy.

Community forum. If you post on our forum with your account, your topics and replies are publicly visible together with your account name (never your email address). We store your messages, when they were posted and edited, and reports from other users, to run the forum and to counter spam and abuse (Art. 6(1)(b) and Art. 6(1)(f) GDPR). The NetNest team can hide messages and block accounts from the forum. When someone replies to your topic, you receive an email. If you delete one of your own messages it is no longer visible; to have it erased permanently, contact us.

10. External payment providers

For paid plans we use Stripe to process subscriptions and billing (Art. 6(1)(b) and Art. 6(1)(f) GDPR). Stripe may process identity, contact, payment and transaction data required to complete payments. We do not receive full payment card details; we receive confirmation of payment status. Stripe's privacy policy applies: stripe.com/privacy.

11. Email and notifications

We send service-related emails such as account notices, invitations, billing updates and security messages (Art. 6(1)(b) and Art. 6(1)(f) GDPR). Transactional email is delivered via Resend. Further information: resend.com/legal/privacy-policy.

Newsletter. If you subscribe to the NetNest newsletter (at the bottom of our website), we store your email address, your language, the page where you subscribed and the date of subscription. We use this data only to send you occasional news about NetNest, based on your consent (Art. 6(1)(a) GDPR). We do not share it with third parties for their own purposes; to send the newsletter we may use an email service that processes your data only on our behalf.

Every newsletter contains a link to unsubscribe with one click. You can also withdraw your consent at any time by emailing us. After you unsubscribe we no longer send you the newsletter. We then keep your address with the date you unsubscribed, solely to be able to show that we respect your choice; on request we erase it completely.

12. Cookies

We use cookies and similar technologies where necessary to operate the service, keep you signed in and protect the platform. Strictly necessary cookies cannot be disabled individually without affecting core functionality.

Where non-essential cookies require consent, the legal basis is Art. 6(1)(a) GDPR. Otherwise our legitimate interest in secure and efficient operation applies (Art. 6(1)(f) GDPR). You can restrict or delete cookies in your browser settings; some features may then not work correctly.

13. Social media and external links

Our website may link to external services such as social networks (for example Instagram). These links are ordinary HTML links, not embedded plugins. No connection to the provider's servers is established until you click the link and open their site.

The provider's own privacy policy applies once you leave our website. Legal basis for displaying links on our site: Art. 6(1)(f) GDPR.

14. Your rights

You have the following rights regarding your personal data:

  • Access (Art. 15 GDPR): request information about data we process about you.
  • Rectification (Art. 16 GDPR): request correction of inaccurate data.
  • Erasure (Art. 17 GDPR): request deletion where legal requirements are met.
  • Restriction (Art. 18 GDPR): request limited processing in certain cases.
  • Data portability (Art. 20 GDPR): receive data you provided in a structured, machine-readable format where applicable.
  • Withdraw consent (Art. 7(3) GDPR): withdraw consent at any time for future processing based on consent.
  • Complaint (Art. 77 GDPR): lodge a complaint with a supervisory authority, for example the Belgian Data Protection Authority (dataprotectionauthority.be).

To exercise your rights, contact us at sales@netnest.be. No fee is charged for legitimate requests.

14.1 Right to object

Where we process data on the basis of legitimate interests, you may object on grounds relating to your situation. We will assess the objection and stop or adjust processing unless compelling legitimate grounds override your interests.

You may object at any time to processing for direct marketing purposes.

14.2 Deletion and retention

We delete personal data when it is no longer needed for the purpose for which it was collected. Statutory retention obligations may require us to block rather than delete certain data (for example billing and tax records). Retention periods depend on the type of data and applicable Belgian and EU law.

15. Changes to this privacy policy

This privacy policy was last updated on 17 October 2026. We may update it when legal requirements or our processing activities change. Material changes that affect consent or contractual terms will be communicated separately where required.

Privacy Policy | NetNest Studio